One of Google's standout features has been left to die, and that's sad to see.
Google Now used to be really useful. It used to be so good that I only used Google Now Launcher on every phone because I needed
to have Google Now just a swipe away on my home screen. Any other
launcher felt like it was keeping me disconnected from information that I
relied on every day.
As we turned the calendar over to 2018, and just spent a week at CES 2018 seeing a huge emphasis on Google Assistant,
it looks like Google's happy to let the traditional Google Now feature
set — aka the "feed" — wither and die. In the past six months, Google
Now has gone from a must-have feature to something I have stopped
looking at regularly and even forgotten about for days at a time. It's
no longer helpful, insightful or useful.
Every morning, I used to unlock my phone, swipe to the right on my
home screen and scroll through Google Now. I'd get updates on the
weather, traffic, sports scores, upcoming calendar events, reminders
about important emails and more. Throughout the day, when something was really
important, I'd get a notification telling me about it — things like a
stark change in the weather, an accident on my route to an appointment
or breaking news.
Now, my engagement with Google Now (ahem, feed) is sporadic
and mostly disappointing. Swiping over on my home screen today shows me
... just a bunch of poorly-targeted news stories. Some based on things I
like, others perhaps tangentially so, and many that are clearly jumping
out on a limb to show me what's "trending" even though I have no
interest in it. How did the once-wonderful Google Now turn into the same
annoying throwaway feature as Samsung's Flipboard Briefing and HTC's
News Republic in BlinkFeed?
Google Now no longer shows me a single piece of information on
appointments, calendar events, commute times or anything of the sort. I
rarely get reminders for upcoming events or bills or other information
from Gmail. There's one small card with upcoming weather, but that's
just about the easiest possible thing to show and is available anywhere.
A subset of these things has been moved behind an "upcoming" button —
one that's found in different places depending on your phone and
launcher — and even in here I don't get the same great layout of
up-to-date information at a glance that I once had. It's not even close,
actually. This was the reason to use Google Now, and
it's relegated to a second press and a different interface, entirely
removed from the spontaneity and immediacy of being right there
next to my main home screen. The useful notifications, too, have
disappeared. At best I'll get a reminder about a sports game starting or
a big drop in a stock ticker I've searched. Sigh.
What the hell is Google doing with the Google Now feed? Ignoring it, as far as I can tell.
As Google Now dies a slow death, Google Assistant
has of course taken the focus. Many of the core features of Google Now
in terms of following what you do and what you like to tailor answers
and information to you in particular is integrated into
the new Assistant experience. It works across a variety of devices,
with and without screens, and does so primarily with voice interactions —
and that's precisely the reason why it can't replace Google Now in the
way I used to love it. Google Assistant works great for a question and
answer, or a short interaction with a couple of phrases — but the number
of visual interactions are extremely limited, as are the ways that
Assistant can "push" information to you when you need it.
In many ways, the "old" Google Now was a far better assistant than
Google Assistant is today. Today's version of Google Assistant is
sitting there, waiting to help you when you ask it to — and it's
ridiculously smart when you do. But a proper personal assistant does
things before you ask, and has information waiting for you
before you're ready to see it. Google Now may not know if you prefer
coffee or tea in the morning, but it will prepare both before you're out
of bed; Google Assistant knows your drink preferences, but it sits
there and waits for you to wake up, shuffle into the kitchen and say
"Google, make me some coffee" before it does anything. That's a key
difference in user experience.
With how little the two services actually overlap, it wouldn't be a
stretch to think that they could be put together on your phone. Bring
back Google Now as it once was: a visual feed of super-useful
information based on all sorts of data Google has about you and your
habits. Stop pushing piles of useless news that I don't care about, or
let me turn it off entirely. And take this renewed respect for how good
Google Now was and put it dead-center with the Google Assistant's
interface on my phone. When I talk to it, give me the Assistant's voice
commands and knowledge base. But if I just want to scroll and see what's
there for me before I even ask, let me have it in the same place.
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